FAQs

What are the earring posts and backs made from?

They are all made from Hypoallergenic Stainless Steel that is nickel free!  Perfect for sensitive ears.

Can I get my OTD pretties wet?

Unfortunately, no.  In some circumstances this can weaken the glue and sometimes causes them to come unstuck. 

How will my order get to me?

All orders will be shipped with tracking via NZ Post.  Please allow three working days for your order to be processed and sent.  Once the package departs, Over the Ditch takes no responsibility for the amount of time your order takes to arrive.  If you order isn't with you within ten working days, please let us know and we will endeavour to assist.

Do you deliver to Australia?

YES!! We love getting orders from our lovely customers from Over The Ditch. Shipping cost $18 NZD all across Australia with standard postage (no free postage over $55 or display boards sorry). Please note delivery may take 3-4 weeks especially during busy season. Unfortunately, this is out of our control. 

Do you do FREE local delivery in Hanmer Springs?

Yes we do! Simply enter your Hanmer Springs address on checkout and you will qualify for free delivery. Please be aware of potential delay in delivery times so if it's urgent please get in touch with us prior to placing on order. 

How can I pay for my order?

Over the Ditch accepts credit card and Direct Debit for payment.

Am I able to get custom pretties made?

Please contact us to chat about this.  We do have custom options available, however a minimum order of 20 pairs is required.

HAVE A QUESTION THAT WE HAVEN'T ANSWERED?

PLEASE FILL OUT THE FORM BELOW AND WE WILL RESPOND ASAP

Contact form